Shipping & Returns

SHIPPING, RETURNS & REFUND POLICY

S.H.H. ONLINE LC
Last Updated: 12/15/2025

About Us

S.H.H. ONLINE LC is a small, female-owned business and a third-party seller. Every day, we work to bring our customers the latest beverages and candies at the fairest prices.

Your order is hand-wrapped, carefully packed, and shipped directly to you, with every effort made to ensure fast shipping and secure packaging. While we do our best to protect your items, we know that shipping delays, extreme weather, or rough handling can sometimes affect your order.

Rest assured, we are here to support you as needed. Please contact us at shhonlinel@gmail.com with any concerns.

Final Sale Items

  • All consumable products, including food, beverages, and temperature-sensitive items, are non-returnable due to health and safety regulations, unless expressly approved in writing by S.H.H. ONLINE LC.

  • Rare, limited-edition, discontinued, and collectible items are final sale, except in cases of verified manufacturing defects.

Return Eligibility

Refunds or replacements are issued only for:

  • Verified manufacturing defects

  • Shipping damage

  • Fulfillment errors

All return requests must be submitted within 24 hours of confirmed delivery and include clear photographic evidence of the issue.

Non-Returnable Situations

Refunds will not be issued for:

  • Change of mind or buyer’s remorse

  • Misuse or mishandling of the product

  • Environmental exposure (heat, cold, moisture, etc.)

  • Failure to read product descriptions

  • Items not liked or no longer wanted

  • Items found at a lower price elsewhere

Return Authorization

All returns require prior written approval from S.H.H. ONLINE LC.
Unauthorized returns will be refused.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs

  • Approved refunds are subject to a 3–5% processing fee

  • Processing fees are non-refundable once payment has been processed

  • Returned items must be unused and in their original condition

Delivery Disputes

Once a carrier confirms delivery, S.H.H. ONLINE LC is not responsible for lost or stolen packages. Customers must work directly with the carrier for delivery issues.

Concerns or Issues with Your Order

We want every customer to have a positive experience. If you encounter any issues, please allow us the opportunity to make it right before posting a negative review.

Please email us at shhonlinel@gmail.com with:

  • Your order number

  • Clear photos of the issue

We truly appreciate your support of our small, female-owned business. Your satisfaction is our top priority!